Assistant or Superhero?

Gone are the days of the Mad Men style secretaries who simply sat and typed up whatever work they were handed. Today’s assistant not only thinks for themselves, but also on behalf of their executive.

An article I read recently perfectly summarized the role of an assistant as;

“…troubleshooters, translators, help desk attendants, diplomats, human databases, travel consultants, amateur psychologists, and ambassadors to the inside and outside world.”

It pointed out that;

“…the best executive assistants are indispensable. Microsoft will never develop software that can calm a hysterical sales manager, avert a crisis by redrafting a poorly worded e-mail, smooth a customer’s ruffled feathers, and solve a looming HR issue—all within a single hour, and all without interrupting the manager to whom such problems might otherwise have proven a distraction.”

Sometimes it is important to take a step back and really think about everything that we do.

Writing out a list of all of your responsibilities and duties, simply for your own use, can greatly improve your confidence. Once you start writing you will find that your role is varied and huge.

You should be proud to be an assistant. By doing all that you do you are enabling your executive to have the time to focus on strategically leading the business forward.

So go ahead and write your list of responsibilities, include everything, and I guarantee you will be impressed!

Remember to give yourself a reward every now and again. You are a superhero and you most definitely deserve it.

To read the full article click here.

Worried you’re not yet the superhero you could be? Click here.

Good, Great or Exceptional?


Have you ever considered what makes a great or exceptional assistant? What is it that sets them apart from others?

The ‘technical’ side of the role (writing minutes, sending out diary invitations, writing letters, etc.) is something that you can learn and your success in these areas is measurable.

The characteristics that can make you exceptional are intangible and are very difficult to measured, but these will make you an exceptional assistant.

An article I read recently shared the top characteristics an assistant can possess. These included:

Anticipating The Boss’ Needs


Making The Boss Look Good

Reflecting The Boss’ Values

A Self-Starter, Who Sees The Big Picture

Organizational Skills



Scrupulous About Details

Always Discreet

Excellent Communication Skills


Over the next few blog posts we will revisit this list and explore the ‘intangible’ points. We will look at how can you develop these skills and become an exceptional, world class assistant.

Do you have any points you would add to the list? Share them below.

Want to kick start your journey to exceptional now? Click here.

Want to read the full article?  Click here.